Monday, February 9, 2009
I made a reservation for 2 nights at a Days Inn. I arrived to the hotel an hour after the reservation was made. And they haven't faxed the confirmation. I got on the phone with their sales for over a period of 1.5 hours and still, they weren't able to send a fax. Then their sales people started to put me on hold for 20 minutes 3 times and didn't get back to me. Hotels.com is one nasty, awful company. Finally some salesperson decided to think of giving me the customer care number. Customer care finally were able to send a fax. So here is the question. How many cheap labor in a customer service center in India it takes to send a fax. Hotels.com is a complete failure!